Warranty Policy

28 July 2026

Picklefox offers warranty support for products we retail, either directly or through our brand partners. The process for warranty claims depends on the brand of the paddle.

Picklefox-Managed Warranty Support

Picklefox handles warranty claims for the following brands:

• Luzz Pickleball
• Selkirk
• Friday
• Ronbus
• Pickleball Apes
• Holbrook
• Joola
• Franklin (for purchases made after 2nd May 2025)
• Gearbox

Warranty claim is one time only. Replacement paddles are not covered under the warranty.

For all other brands, please refer to the respective brand’s warranty policy and contact them directly for warranty claims.

Picklefox Warranty Terms

• Warranty on paddles starts from the date the paddle is purchased
• Proof of purchase is required.
• The paddle must have been purchased from Picklefox.
• Warranty is non-transferable and only valid for the original purchaser.
• The paddle must be in new condition at the time of purchase.
• The warranty applies only to manufacturing and workmanship defects.
• Wear and tear, misuse, accidents, neglect, or modifications (including grip/edgetape installations by Picklefox) void the warranty.
• Warranty claims will result in a product replacement only—no refunds will be issued.
• Picklefox reserves the right to determine whether a paddle qualifies for warranty coverage.
• Replacement paddles are not covered under the warranty.

 

How to File a Warranty Claim (Picklefox-Managed Brands)

All warranty claims must be submitted in writing to ensure accurate review and processing.

Submit a Claim

Email shop@picklefox.com with:

• Proof of purchase
• Clear photo(s) and a short video of the defect
• A brief description of the issue

You may also visit us in-store, and our team will guide you through the submission process.

Please note: Warranty claims are not processed verbally or in-store.

Processing Time

• Initial response: within 7 working days
• Full review: 7–14 working days

Additional Information

• Warranty applies to paddles and Selkirk shoes only 
• Delivery and logistics costs are borne by the customer

 

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Brand Partner-Managed Warranty Support

For these brands, please refer to their specific warranty policies and use the listed contact methods:

 

 

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Warranty Periods by Brand (Picklefox-Managed)

Picklefox reserves the right to update or modify this Warranty Policy at any time. Please check our website or contact us for the most up-to-date information.