Warranty Policy

30 May 2025

Picklefox offers warranty support for products we retail, either directly or through our brand partners. The process for warranty claims depends on the brand of the paddle.

Picklefox-Managed Warranty Support

Picklefox handles warranty registration and claims for the following brands:

• Ronbus
• Pickleball Apes
• 11SIX24
• Holbrook
• Paddletek
• Joola
• Selkirk / SLK
• Franklin (for purchases made after 2nd May 2025)

For all other brands, please refer to the respective brand’s warranty policy and contact them directly for warranty claims.

Picklefox Warranty Terms

• Warranty on paddles starts from the date the paddle is purchased
• Proof of purchase is required.
• The paddle must have been purchased from Picklefox.
• Warranty is non-transferable and only valid for the original purchaser.
• The paddle must be in new condition at the time of purchase.
• The warranty applies only to manufacturing and workmanship defects.
• Wear and tear, misuse, accidents, neglect, or modifications (including grip/edgetape installations by Picklefox) void the warranty.
• Warranty claims will result in a product replacement only—no refunds will be issued.
• Picklefox reserves the right to determine whether a paddle qualifies for warranty coverage.

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How to File a Warranty Claim (Picklefox-Managed Brands)

You can file a warranty claim either online or in-store.

Online Claims

1. Complete the Warranty Claim Form.
2. Email shop@picklefox.com with:
   1. A short video showing the defect.
   2. Proof of purchase.
3. We aim to respond within 7 working days. Please allow 7–14 working days for full processing.

Note: Only paddles are eligible for warranty claims.

In-Store Claims

Visit our retail store at:

69-2 Jalan Medan Setia 1

Bukit Damansara, 50490 Kuala Lumpur

Wilayah Persekutuan Kuala Lumpur

Opening Hours:

• Monday: Closed
• Tuesday–Friday: 12pm–8pm
• Saturday–Sunday: 11am–5pm

Please bring your paddle and a valid receipt or proof of purchase. You will be asked to fill in a Warranty Form. We aim to respond within 7 working days and complete processing within 14 working days.

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Brand Partner-Managed Warranty Support

For these brands, please refer to their specific warranty policies and use the listed contact methods:

 

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Warranty Periods by Brand (Picklefox-Managed)

Picklefox reserves the right to update or modify this Warranty Policy at any time. Please check our website or contact us for the most up-to-date information.