Refund policy

30 May 2025

We want you to love your gear. If you're not completely satisfied with your purchase, Picklefox offers refunds or exchanges subject to the terms outlined below.

Eligibility for Returns & Exchanges

To qualify for a return or exchange:

  • Items must be in new, unused condition, with original packaging and tags attached.
  • Any signs of use (e.g., scuffed edge guards, markings, unwrapped handles) will void eligibility.
  • All return shipping costs are the customer’s responsibility.
  • Original shipping charges are non-refundable.
  • All items will undergo inspection before a refund or exchange is approved.

Return Windows by Product Category

Product Category

Return Window

Refund/Exchange Eligible?

Paddles

Within 30 days

✅ Yes

Apparel

Within 7 days

✅ Yes

Bags & Accessories

Within 7 days

✅ Yes

Eyewear

—

❌ Not Eligible

Cleaning Sprays & Erasers

—

❌ Not Eligible

Balls

—

❌ Not Eligible

Paddle Covers

—

❌ Not Eligible

 

Returns

  • Returns will only be processed after item inspection and approval.
  • Customers may choose between:
    • A refund minus a 20% restocking fee, or
    • A full-value store credit (no restocking fee)
  • Store credit will be issued as a digital voucher and does not expire.

Exchanges

  • Approved exchanges are handled as follows:
    • If the replacement item costs less, the balance will be returned as store credit.
    • If the replacement item costs more, the customer must pay the difference.
  • Return and reshipment costs are the customer's responsibility.
  • Exchanges will only be issued after inspection and approval.

Return Delivery Options

You may return or exchange your item by:

  • Shipping it to Picklefox (customer covers shipping), or
  • Dropping it off at our retail store

Please allow up to 7 working days for inspection after we receive your item. We will contact you once your request has been reviewed.

How to Start a Return or Exchange

Choose between Online or In-Store options:

1. Online Returns & Exchanges

  1. Complete the Returns & Exchanges Form
  2. Email shop@picklefox.com with:
    1. Your completed form
    2. Proof of purchase (receipt or order confirmation)
    3. Return shipping details or tracking number
  3. Our team will respond within 7 working days
  4. Once we receive and inspect the item:
  5. Approved refunds will be processed accordingly
  6. Exchanges will be shipped (shipping cost applies)

2. In-Store Returns & Exchanges

  1. Bring your item and proof of purchase to our store
  2. Complete a Returns & Exchanges Form at the counter
  3. We will inspect the item and process your request within 7 working days

Picklefox TTDI

24 (Ground Floor), Lorong Datuk Sulaiman 1, 

6000 TTDI, Kuala Lumpur, Malaysia

Opening Hours:

  • Monday: Closed
  • Tuesday–Friday: 12pm – 8pm
  • Saturday–Sunday; Public Holiday: 11am – 5pm

Additional Notes

  • Picklefox reserves the right to decline any return or exchange that does not meet policy conditions.
  • Unapproved returns will be:
    • Returned to the customer (at their expense), or
    • Discarded if unclaimed within 14 days
  • We are not responsible for items lost or damaged during return shipping. Use a trackable shipping service and consider insurance.
  • This policy applies to retail customers only. Wholesale, sponsored, or promotional orders are excluded.

If you have any questions, please contact us at shop@picklefox.com. We're here to help.

Picklefox reserves the right to update or modify this Returns & Exchanges Policy at any time. Please check our website or contact us for the most up-to-date information.